Frequently Asked Questions
Q: I am interested in renting from or using Brown Built Rentals’ services - where should I begin?
A: The inventory we currently have for rent and the services we provide are listed on our inventory and services page. Once you’ve decided on the inventory you’d like to rent or the services you’d like to use, send us an email (using the contact page) with the date and location of the event. We will let you know if we have availability and put together a quote for you.
Q: I’ve decided I’d like to move forward with confirming my rentals - how do I secure my rentals?
A: Once you’ve notified us that you’d like to secure your rentals, an invoice is sent showing the total cost along with the 50% non-refundable deposit required to secure your rentals. Once we have received the deposit in the mail, we will send you a confirmation email.
Q: What form(s) of payment do you take?
A: At this time, we accept checks, money orders and Venmo.
Q: When is my remaining balance due?
A: We require to be paid in full two weeks prior to the date of your event. Trust us - you don’t want to worry about final payments the day of the event!
Q: Do you deliver?
A: YES, absolutely! In fact, we don’t allow you to pick up your rentals. We treat our products very carefully. Most of our farmhouse tables require assembly - which will be done on site at the time of delivery.
Q: Is there a delivery fee?
A: Yes, the delivery fee is dependent on the quantity rented and the location of the event. The delivery fee typically cost between $50-$200.
Q: When do you deliver?
A: Time of delivery is dependent on when you need the rentals delivered and our schedule (keep in mind we often have multiple weddings a weekend). We work very hard to make sure everyone’s needs are satisfied. In the past, we have always been able to accommodate everyone.
Q: How far in advance should I secure my rentals?
A: It’s never too early! We serve a first-come, first-serve basis, so if you know you’d like to rent from us, let’s get you on our calendar!
